About EGOV7


During recent years, the combined and synergistic forces of social, mobile, big data, and cloud technologies have worked together to offer new ways to permanently improve how governments serve and interact with the needs and expectations of the public. Also, these trends were detrimental in enabling collaboration among government entities, nonprofit organizations, private-sector companies, and the public. The smart government uses this collaboration to help integrate and improve previously distinct processes, systems, and policy domains. The smart government takes full advantage of the information technology trends to improve government services in ways that are quick, measurable, affordable, and sustainable. Various trends are driving smart government programs to allow generating sustainable public value.

EGOV7 Proceedings

EGOV7 will feature a new activity that adds two specialized workshops to the general Forum that EGOV participants used to in the past six years.

Smart Government Trends

With the introduction and proliferation of the limitless capabilities of new technological phenomena such as artificial (AI) intelligence, edge computing, and IoT, the concepts of smart government are extended to new frontiers enabling even broader serviceability, efficiency, and diversity. NoufEXPO is organizing the “7th eGovernment Forum” to boost and revolutionize the Smart Government initiative in Kuwait for years to come.  EGOV7 is held under the motto of “Smart Government Trends.” It will shed light on the most influential technology phenomena that are supporting smart government initiatives globally, namely the Cloud, Artificial Intelligence (AI), Internet of Things (IoT), and Mobility. The event will also focus on planning and development efforts that government agencies should implement to make the best use of supporting technologies such as strategies, governance, DevOps, and building expertise.

Specialized Workshops

EGOV7 will feature two essential specialized workshops that all enterprises, public and private, need to survive and thrive in the information age. The workshops are:
  • Strategies Follow-Up and Performance Management Workshop
  • Introduction and Practical Use Cases for Artificial Intelligence Workshop


The event will empower Kuwait’s eGovernment agencies and private sector enterprises by introducing them to:
  • The current trends that drive smart government implementations.
  • Setting plans to upgrade their smart government program into the next level.
  • Driving change with organizational and technical initiatives.
  • Building the capabilities to develop strategies and processes to execute plans successfully and manage the performance of organizations and people.
  • Developing technical capabilities of developers in Artificial Intelligence, which has a significant impact on the future of automation.
  • Excellent global experiences that can help smart government agencies achieve their targets in the State of Kuwait.

Who should attend?

  • Business and IT Strategists
  • Chief Information Officers
  • Infrastructure and hardware specialists
  • eGovernment Managers and Staff
  • Information Architects
  • Business and Systems Analysts
  • Software Developers
  • Chief Security Officers
  • IS Auditors
  • Senior and Middle Management
  • IS Architects and Developers
  • Governance Departments Staff
  • Content and Record Management Staff
  • Technical Support and Operations staff


EGOV7 will feature a technology exhibition where technology vendors will show and present their products and services. The exhibition, also, is an excellent opportunity for both vendors and government agencies to get engaged in direct discussions. The exhibition will be an invaluable business development opportunity for vendors and, well as an excellent networking platform for government professionals.
Exhibition Area
The layout of the Exhibition area is shown in the following drawing:
Booth Specifications:
  • General area booth sizes (colored in blue) of 9m2, 12m2, 18m2 are available. Entrance area booths (shaded in purple) are available exclusively to Platinum sponsors. These are of various area sizes and reserved on a first come, first serve basis.
  • Vendors can order standard booth designs, or they can provide their designs.


Strategies Follow-Up and Performance Management Workshop


Workshop Overview

This workshop is designed for the top and middle management who are involved in formulating, implementing and evaluating their organization’s strategy. The workshop focuses on the challenges of identifying objectives, setting key performance indicators (KPIs), setting targets & actual measures, and cascading them to all levels of the organization. Strategy monitoring and tracking take considerable attention in this workshop to help the Strategy Management Office evaluating the strategy performance as it progresses, and help taking corrective actions whenever needed.
Practical knowledge is passed to attendees through real-life examples, exercises, and a comprehensive case study.

What You Will Learn

  • The history and evolution of the current strategy management systems
  • The importance of strategic management in leading organizations
  • The following strategic management concepts, tools, and techniques:
    • Mission
    • Vision
    • SWOT Analysis
    • Strategic Objectives
    • Key Performance Indicators
    • Measures
    • Initiatives and Projects
  • Breaking objectives to sub-levels and cascading them down across the organization’s departmental levels to ensure the department alignment with the organization’s objectives
  • Develop meaningful, measurable and trackable key performance indicators in appropriate cycles that suit the indicators’ nature
  • Set the relative weights for objectives and key performance indicators to reflect the organization’s strategic priorities
  • Develop the operational plan that is aligned with the strategy
  • Track the strategy progress and evaluate its progress
  • Report the strategy progress to senior management

Introduction and Practical Use Cases for Artificial Intelligence


Workshop Overview


What You Will Learn


E-Services Excellence Award

For the fourth year during the opening ceremony of the eGovernment Forum, the e-Services Excellence Award will be provided to the government agency that has deployed the best e-Service on Kuwait Government Online www.e.gov.kw, the official eGovernment portal of the State of Kuwait.
e-Services Excellence Award aims at:
  • Promoting best policies and efforts within government agencies.
  • Encouraging government agencies’ senior management to speed up development of their eGovernment initiatives.
  • Building a professional platform of collaboration among government agencies led by CAIT.
e-Services Excellence Award will be announced during the opening ceremony of EGOV7.


Day1: 12 November 2019


Opening Ceremony (Main Hall)

Time Topic
18:00 Delegates Registration
18:30 National Anthem
18:32 Holy Quran
18:35 Opening Speech – His Highness Sheikh Jaber Mubarak Al-Hamad AL-Sabah,
The Prime Minister of the State of Kuwait, represented by
Eng. Salem M. Al Ozainah,
Chairman & CEO – CITRA
18:40 Keynote Speech – Mrs. Haya Al-Wadaani
Director General – Central Agency for Information Technology
18:45 Keynote Speech – Mr. Yousef Al-Marzook
General Manager, NoufEXPO
18:50 Keynote Speeches – Mr. Ali Haddad
Microsoft Government Sector Manager
18:55 Keynote Speaker – Mr. Mahmoud Arafa
General Manager – Techno-Management
1900 Honoring Participating Companies
19:10 Exhibition Inauguration
19:30 Gala Dinner

Day2: 13 November 2019


Session-1: Smart Government Supporting Supporting Technologies – I
Session Moderator: Dr. Anwar Alharbi

Time Topic
09:00  – 09:30 Kuwait Credit Bank’s Journey towards Digital Transformation (video)
Mrs. Wafa Kadem
Head of Networks and IT Security Section – Kuwait Credit bank (KCB)
09:30 – 10:00 IWS: Xerox® Intelligent Workplace Services, the roadmap
to an Efficient Workplace and Secured Environment
Mr. Helmi Abudheir
Software Solutions Business Manager – Xerox Middle East Operations
10:00 – 10:30 Are you ready for the WAN Challenges?(video)
Mr. Osama Abduo
Principal Systems Engineer – Fortinet Middle East
10:30 – 11:00 Break

Session-2: Workshop Artificial Intelligence: Technology and Practical Use Cases-1

Time Topic
11:00 – 11:45 Empowering Digital Transformation with AI-I (video)
John Thabet
Data & AI Specialist
11:45 – 12:15 Break
12:15 – 13:00 Empowering Digital Transformation with AI-II (video)
John Thabet
Data & AI Specialist
13:00 – 13:15 Break

Session-3: Workshop Strategies Follow-Up and Performance Management-1

Time Topic
13:15 – 14:45 Strategies: Introduction, Mission, Vision, Values, and Objectives (video)
Mr. Mahmoud Arafa Managing Director – Techno Management
14:45   Lunch – End of Day2

Day3: 14 November 2019


Session-4: Smart Government Supporting Supporting Technologies – II
Session Moderator: Dr. Anwar Alharbi

Time Topic
09:00  – 09:30 The Role of GIS in e-Government Implementation (video)
Dr. Anwar Alharbi
Information Technology Specialist
09:30 – 10:00 Protecting Smart Cities with Smart Security (video)
Mr. Osama Abduo
Principal Systems Engineer – Fortinet Middle East
10:00 – 10:30 Transformation through Automation (video)
Mr. Suresh Kumar Venkat
Vice President,
Enterprise Application and IT Governance – Agility
10:30 – 11:00 Break

Session-5: Workshop: Artificial Intelligence: Technology and Practical Use Cases-2

Time Topic
11:00 – 11:45 Empowered citizens. Empowered societies. Empowered governments-I (video)

Mr. Mohammed Zayed
Cloud and Enterprise Business Group Lead – Microsoft Middle East Cluster
11:45 – 12:15 Break
12:15 – 13:00 Empowered citizens. Empowered societies. Empowered governments-II (video)
Mr. Mohammed Zayed
Cloud and Enterprise Business Group Lead – Microsoft Middle East Cluster
13:00 – 13:15 Break

Session-6:Workshop: Strategies Follow-Up and Performance Management-2

Time Topic
13:15 – 14:45 Setting KPIs, Strategy Implementation, Tracking, and Reporting (video)
Mr. Mahmoud Arafa Managing Director – Techno Management

Closing Session

Time Topic
14:45 – 14:50 EGOV7 Recommendations
14:50 – 15 :00 Closing Acknowledgement – Certificate Distribution to Workshop Attendees
15 :00   Lunch – End of Day3 and End of EGOV7

Call for papers

The forum’s Scientific Committee at the Central Agency for Information Technology calls for all interested specialists to submit their papers about designated topics. Papers must adhere to the assigned topic and to a time limit of 30 minutes allocated to each paper.
Papers and a synopsis about the lecturer should be sent to info@noufexpo.com.kw along with following guidelines:
Lecturer Details
  • Lecturer name
  • Email address
  • Contact number
  • Organization
  • Job Title
  • Address
  • Country
  • Recent Photo in JPEG format
Paper Details
  • Title
  • Half page synopsis
  • Copy of paper or presentation (MS Word or MS PowerPoint)
Indemnification Statement:
“NoufExpo” and “The Central Agency for Information Technology” are held harmless and indemnified against any legal, financial, or any other responsibility or damage towards any party in or outside of Kuwait resulting from any kind of copyright infringement caused by any submitted conference paper or any product, solution or service demonstrated in the accompanying exhibition.


Ahmed Farrag is currently the Regional Director for the Smart City, Government and Public Safety Industry at Microsoft. With more than 13+ years of experience in consulting ,project management and solutions sales Ahmed works with key Public Safety and Military customers in the UK , Germany and the Middle East on national transformation projects in the Public Safety domain with focus on areas around intelligence solutions, secured unified communication, situational awareness, Emergency response and Citizen Service Delivery and e-Government.
Ahmed Farrag

Regional Industry Director Microsoft - Middle East Cluster

In addition to his responsibility as the Cloud and Enterprise Business Group Lead at Microsoft Middle East Cluster, Mohammed teaches Digital Transformation at Maastricht Business School. His previous role was Cyber-Security Solutions Specialist at Microsoft Kuwait. Mohammed carries MBA from IE Business School with 13 years of experience in the IT industry helping organizations of all sizes around the region in protecting their information, applications, identities, and systems while continue to transform their culture, processes, products, and businesses.
Mohammed Zayed

Cloud and Enterprise Business Group Lead - Microsoft Middle East Cluster

Mahmoud is a seasoned practitioner of over 25 years of Strategy Transformation and Strategic Project Management. He holds a Master Certificate of Project Management from George Washington University, Strategy Management from the Balanced Scorecards Institute, and many other professional certifications. Mahmoud has been providing consultations and services to many governmental and private sector organization in the Middle East to enhance their capacities in realizing strategy, improving performance, compliance to industry standards, and fighting wastage and corruption.
Mahmoud Arafa

Managing Director - Techno Management




Contact Details :

Al Salhiya St., Al-Majara Bldg., 3rd Floor, Office No.8
P. O. Box 28178, Safat 13142, Kuwait
Tel: +965 22469921 / +965 22469924
Fax: +965 22469928
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Press Releases


14,November, 2019

” الأذينة: “الحكومة الالكترونية” يدعم التحول نحو دولة رقمية

Al anbaa Aljarida Al Naher
Al qabas Al Rai Al shahad
kuwait times    

12, November, 2019

" "نوف إكسبو" تطلق منتدي الحكومة الالكترونية السابع .. اليوم "

Al Anbaa Al Jarida Al Naher
Al Rai Al shaheed Kuwait times

27,October, 2019

” المبارك يرعي “منتدي الحكومة الالكترونية – الاتجاهات الحديثة للحكومة الذكية” السابع “

Al Anba Al jareeda Al Rai

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