INTRODUCTION

This year’s eGovernment forum is new in terms of form and content. COVID-19 turned EGOV8 to run virtually through advanced and specialized technology. This will help in bringing together attendees and speakers from inside and outside Kuwait. We will also be able to benefit from speakers who could not join physically during previous EGOV events.

On the content front, EGOV8 will focus on the business reengineer of government services, a necessary and essential entry point for the development of integrated eGovernment services that deliver government services to citizens and residents – wherever they are on a 24/7 basis, and without the need to visit government departments. COVID-19 contributed to making this achievement an imperative and not a matter of deferral.